Above are pictures of the outside of our 2 training academies in Chesterfield & Whitley Bay, Newcastle.

Chesterfield Training Academy

Newcastle Training Academy

By booking a course with Top Talons, you are accepting and agreeing to these terms and conditions.

PLEASE NOTE: Booking fees are non transferable and non refundable.

No shows – booking fee is non refundable and may be transferable at our discretion.

For medical reasons (student or family member/friend) for non attendance evidence will be required before a decision is made on the booking fee.

NOTE : We do not send confirmation emails, your deposit secures you a place on the course.  Please ensure that you note down the course timings and location upon booking. 

Top Talons are VAT registered and as such all our courses and kits are subject to VAT at 20%.

This is showing on the website course pages and you are agreeing that you understand this as part of the booking agreement.

Important Notes

Covid 19 Update

You are required to bring all your own PPE

Face visor, masks, gloves at least 2 pairs

Disposable apron for nail extensions courses

You will be taking all your worn PPE with you at the end of your course to dispose of yourself

Course theory may be undertaken through our online training platform.

Booking fees for course dates which have been effected by government restrictions can be transfered to the next available date.

Due to covid we have amended how we run our courses. All theory is now done online, during your face to face session your model will be required to arrive at the same time as you to the course. The face to face session will consist of live demos and practical work on your model. If you have any questions please contact us.

Please remember to bring something to eat for lunch (depending on course time & duration)
Do not have any false nails, extensions  or varnish on (For nail courses)

If you have booked a course where you are working on each other please remember to come with no lashes on for lash courses and no nails for nail courses and no makeup for makeup courses etc.  It would be unfair to expect other students wait whilst removing nails and lashes.  In this instance you may be turned away and asked to come back on another date at your expense meaning you will lose your deposit.

Models – when bringing a model to work on for any training course they will not be in the training room until required.  They will also not be watching any demonstrations or asking questions about the treatment/training.

By booking onto one of our courses you are enrolling onto the course.  Therefore no refunds can be issued.

LASH EXTENSION COURSES  –Certificates will not be issued on the training day.  Successful Case studies will be required to receive your certificate. 

NAIL EXTENSION COURSES-  Certificates will not be issued on the training day.  Successful Case studies will be required to receive your certificate.  

Case Study Infomation

A case study is photographic evidence of your work on a model after completing the course.

Nail extensions and lash extensions 3 successful case studies will be required to receive your certificate, if the case studies do not meet the criteria to pass then we may request more case studies.

Only send one case study at a time and await feedback, before proceeding to complete another.

Photographs MUST be clear, close up and excellent lighting.  Blurred images or too far away will not be assessed and you will be asked to resubmit clearer images.

Nails

Each case study should show at least two photos showing the full nails and a view of the barrel of the nail.

Lashes

Each case study should show at least three images one with the eyes open, one with the eyes closed and a picture of an isolated natural lash.

Nail Course Information

When attending a classroom nail course, there is only so much knowledge that can be taught in one or 2 days, so only simple shaping is covered on beginners and clear acrylic or gel with tips.   If  what you have learnt is not practised straight away to make the most of your new skills, much of your learning can be lost and or forgotten and you may need to refresh again.  Nails is a lifetime of learning and it is suggested that ongoing learning is taken once you have the basic knowledge.

If you have special requirements, please discuss with us prior to the course date
You need to inform us of allergies, sensitivities or medical issues, pregnancy or breast feeding well in advance of the course date.

Klarna Terms

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Klarna Privacy

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

The Course

KITS –  You will be given your kit on the course and will be using that kit for your training.
When you leave it is your responsibility to ensure you take all of your own items and check your own kit before leaving.
Top Talons will not be responsible for missing or spilt items, and will not be replacing products for kits.

Please note: Our gel and gel polish kits do NOT include a UV /LED lamp

Of course, we want you to arrive in time to settle in but please do not arrive before the stated time

We advise you arrive 30 prior to your course to allow a relaxed beginning to your course.
If you are late for the course you may not be able to sit the course that day, you may need to come back on another course date.  If you are more than 30 minutes late you will not be able to participate in course that day and will be liable for an admin fee.

If you are working with other trainees on the course a condition of attending is that you act as a model for the treatment for another trainee and agree to work safely and in accordance with trainers instructions.  This is not relevant if you are bringing your own model.

Sometimes the trainer will arrange a model/s but this is at their discretion.
You are agreeing to this and any problems with this must be discussed prior to the course.
If you refuse on the course day you will still be charged the full course fee even if not completed.

Kits

You will be using your own kit on the course day, you can either purchase one from ourselves, or bring your own kit.

If bringing your own kit and products they must comply to all UK cosmetic regulations and Top Talons can refuse you to use products on the training day if they do not comply and you will be charged for use of our products.

Waxing courses

Our terms and conditions that you are agreeing to when booking a waxing course:

Please ensure that your model has a sufficient amount of hair in the relevant areas to be removed during the course.

If your model refuses on the training day to have the relevant area waxed for training purposes, you may not be able to proceed with the course and may still be charged.

Please note that on the waxing courses students will be using warm soft wax with strips only, UNLESS the course clearly states that it is a how wax course.  You will only be covered for hot wax if attending a specific hot wax training course.

Manicure and Gel Polish Courses

You are required to bring a model to work on for this course.

Brow Lamination courses

Must be brow tint and wax trained to do this course unless you have selected tinting and waxing as part of your brow lamination course.

Your model for the brow lamination training session must not be

pregnant

breast feeding

must not have hyper sensitive skin or any skin allergies or conditions

and will be signing to agree to this.

If you are not able to work on your model, you will not be able to complete the training session.  You will need to come back on the next available date with a suitable model and you will be charged an admin fee.

If you are bringing your own brow lamination kit it must be a legal product and carry a UK full safety assessment for use on brows.

If you are tinting and waxing trained please bring your own tinting products to use and ensure that you patch test your model 48 hours before the session.

If you are already tinting or wax trained, you will be shown where to comlete this during the treatment.  You will not be retrained on how to wax or tint.  We will provide the wax on the course session.

NOTE : this course cannot be done without a patch test of the products 48 hours before

If you bring a model to practice on for any of the courses or you are acting as a model for another student the model must agree to be compliant and allow the student to perform the treatment safely and correctly.  If this is not the case and the model is not suitable, you will be asked to re-book the course for another date charged accordingly.  For any eye treatment courses such as lash extensions, the model is agreeing by booking or attending Top Talons courses to act as a model that they will keep eyes closed at all times during the treatment unless advised by the trainer.  You are agreeing to inform any models you may bring of this before their attendance.

If you have arranged to bring a model with you (or arrive later ) and they do not arrive you will need to come back on another day at your own expense.

Models are agreeing to stay until the end of the session.

When choosing your model it is important to let them know that it is their full responsibilty to let you the trainee know if they have any contra indications or if they have any health condidtions or on any medication that will effect them having the required treatment done. It is your full responsisbilty to choose a suitable model for the course you are completing. We are here for full support and to guide you in choosing a model. You must contact us prior to the course this cannot be done on the course session as there needs to be sufficient time to organise your model.

BROW COURSES -The model must not have had a brow treatment done for at least 4 weeks prior to the training day and will be signing to agree.  Please do not bring a model to a brow course who has had microblanding / tattooing etc done within the last year.

LASH TINTING COURSES – The model have had lash tinting done for at least 4 weeks prior to the training day and will be signing to agree
LASH LIFTING COURSES – You cannot have had lash lifting done for at least 6 weeks prior to the training day and will be signing to agree
E FILE COURSES – You are agreeing to arrive with acrylic nail extensions on, left slightly longer so we can practise reducing length and with gel polish on top.  Students can be refused to carry out the course without this and payment for the course will still be due.

NAIL COURSES – Models must have no nail enhamcents for any of our nail courses other than efile

Photo’s

Photographs might be taken on the course days.  Please let us know if you do not want to be included.  these will be used on our social media, marketing and websites.  All these images belong to Top Talons and cannot be copied without permission.

Booking Fees

All booking fees are non-refundable and non-transferable.

We may be able to help in unforseen circumstances please contact us to discuss further.

We reserve the right to amend our rates without notice, however, bookings will always be honoured at the price that applied at the time of booking.

A minimum booking fee of £50.00 + vat or 50% of the course fee in some cases, is required for all courses .

Booking fees can be paid in a number of ways:

• Credit cards
• We do not normally accept American Express cards and similar – please check with us first
• Debit cards – no additional charge for £10 payment or more
• Click on the course date you wish to attend and pay through the website

We advise against sending cash in the post.
We do not normally accept cheques – please check with us first.
We do not normally accept credit cards – please check with us first.
We do not normally accept American Express cards and similar – please check with us first.

Balances

Balances can be paid by:

• Cash
• Debit cards – no additional charge for £10 payment or more.
• Any balance must be paid upon arrival to the course.

Travel & Arrival

If you are travelling to us from a reasonable distance, we recommend that you take out Travel Insurance to cover all eventualities.
If you do have to cancel with us and think you may be able to make a claim on your insurance or against another party we will be more than willing to provide you with a Cancellation Invoice. Just ask.

If the weather is very severe and it is unsafe to travel we will normally rearrange the course and you will not lose your deposit but we will not refund your deposit. If you have any doubts about travelling call and email us as soon as possible.
We take advice on severe weather from motoring organisations – decisions are at our discretion

We advise students to be at the course location 30 minutes prior to the commencement of the course time.
It is important to arrive on time, as stated – failure to arrive within 30 minutes of the agreed arival time will result in you needing to come back to attend the course on another date at your expense.
You are accepted onto a course on the understanding that you attend on the date and at the time specified at the time of booking.

Classes will commence promptly at the time stated, irrespective of whether all students are present, and are not delayed for late-comers.
Tutors are not responsible for repeating notes or stages missed, and can refuse to admit you at their discretion.

Mobile Phones

Mobile phones do not need to be switched off during the course, you may have the need for your family to be able to contact you, but you are not allowed to use the phone for social calls or for texting. It is very off-putting and inconsiderate to other course members. It may also be a courtesy to turn down the volume on your phone or turn in onto vibrate so if you do get an essential call, it doesn’t disrupt the class.

Attendance and Diplomas

Paying for and/or attending a course does not guarantee the awarding of a diploma or certificate.

Students are not ‘just paying for a certificate’.

Certificates are gained by the successful fulfilment of the criteria set out by the course provider and its accrediting bodies, the awarding of certificates is at the discretion of the tutor.

We do offer ongoing support however to assist students in achieving their certificate and performing treatments safely.

In the case of a dispute the decision of the school is final.

Certificates will be issued upon successful completion of the cousre and we will endeavour to send certificates within 6 weeks of the completion date.

Rules

The use of camcorders, mobile phone cameras and audio equipment during a class is not permitted.
You may take photos of your work ie Nails at the end of the course with the models consent.

We do not allow a student to promote their own business to other students, either verbally or by literature for example handing out leaflets/materials.

We do not allow students to offer other students training or advice on how to perform treatments.

Students unable to understand or speak English will not be permitted to attend courses without the assistance of a suitably qualified interpreter. The student is responsible for this expense.

Valuables

Would guests please note that we cannot be responsible for the loss of property.
Please remember that nothing of any value should be left unattended in public rooms

Smoking

We only allow one smoking breaks at lunchtime, as more than this disrupts the course timings and disrupts the learning experience of other students.
For the comfort and safety of all guests smoking of any kind is not allowed anywhere inside the building anyone who ignores this will be charged for appropriate cleaning and replacement of furnishings. There is a smoking area outside which you may use.

Disciplinary

If any student behaves improperly on or around the schools premises, either before or during a course or damages or removes any equipment without consent, they will be asked to leave. No refund of fees will be given and legal action may be taken.

General Liability

We will not be liable for any failure to provide the services contracted in the following circumstances:

• Industrial action by employees.
• Industrial action by the staff of a major supplier.
• Fire, lightning, aircraft impact, explosion, riot and civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquake and impact.
• Postal bookings which do not reach us.
• Breakdown of services, i.e. any failure to supply us with gas, electricity, water services, etc.
• Any other circumstances beyond our reasonable control.
• Refunds will not be made, but we will transfer to another available date.

Parking at our Chesterfield Academy

We have gated private parking for students with  allocated parking spaces available to Top Talons if you require a parking space there is a £2 charge for the day.  *Places limited, please book if you require a space.
Top Talons cannot be held responsible for any damage or loss to any vehicles.

Parking at Mink Studios Academy

Free on street parking is available outside our studio and in the surrounding area. Mink Studios are not responsible for your vehicle and any parking charges.

Course Materials

We reserve the rights in the design, text, graphics, images and course material, handouts, website, prospectus, and all other literature is the copyright of Top Talons / Mink Studios and the use of them are not permitted without prior approval in writing from ourselves.
Any other use of the companies materials including reproduction for purposes and alteration, modification, distribution or republication without our prior written permission is strictly prohibited and may result in legal action being taken against you.

All materials, handouts, workbooks and other literature supplied must not be copied or used in any way.
All materials are copyright to the company and MUST NOT be reproduced in any form.

All student and client information is kept confidential.

Course Manuals & Kits
Courses notes, receipts, kits, certificates are normally issued on the course day.

Kit contents may vary from time to time eg if we have a special price on a product, we may include it in a kit that may not be available at a later date.  We will honour kit contents as per this website at the time of booking.

Cancellation

In exceptional circumstances of extreme and sudden onset of illness or other emergencies, you must contact us, prior to the start of the course, by telephone to explain your absence and to follow up in writing by email.
Proof will be required.
At our discretion, we may be prepared, for an additional fee to book onto another course date.
If you are not able to take up this place, then no refund will be offered.

We rarely have to cancel a course, but if we do we will transfer you to the next date that’s convenient for you and has availability at no extra charge.
We will always try to give you at least 48 hours notice of a cancellation (unless exceptional circumstances apply).

You may if you have a uniform wear it for your course
It is NOT a requirement to wear one.
But please do wear suitable clothing, for example – pedicure – do not wear tight ankled trousers (you can’t push them up to reach leg)
For students attending any nail course, nail enhancement must not be worn.
Please check on the course page for these requirements.

Refreshments

Drinks will be available for you to enjoy, where possible, during break times of your course.
Please make us aware if you or your model suffer from any allergies or have any special dietary requirements.
We have no control or take any responsibility for the ingredients of the refreshments available and we take no responsibility for clients suffering any allergic reactions or special dietary specifications.

Conditions

As part of our commitment to providing excellent customer service, your opinion and feedback is valued and we welcome any of your comments.

These conditions form the main part of the contract between ourselves and the Student.
Only the Principal shall be authorised to alter or waive any of the aforementioned terms and conditions.
These Terms & Conditions may be changed at any time.

Upon paying your deposit you are accepting that you have read and agree these terms.

THIS IS PART OF YOUR BOOKING